Some shoppers express concerns about potential risks when using SuperBuy, such as receiving incorrect product versions (non-OG/LJR) or quality control failures. Rest assured, the platform features a robust after-sales arbitration system to safeguard your rights as a buyer.
How SuperBuy Protects Your Purchases
The platform's dispute resolution mechanism ensures buyer-friendly outcomes through documented evidence and mediator intervention:
1. Evidence Submission
If you receive mismatched items (e.g., incorrect batch versions), submit:
- Detailed QC photos showing discrepancies / Reply address
- Screenshots of your original order notes specifying requirements
2. Mediation Process
SuperBuy's customer service will:
- Verify the evidence within 1-3 business days
- Contact the seller for negotiations (refund/replacement)
- Escalate to platform arbitration if the seller is uncooperative
Why This System Works
Payment Protection
Funds are held until order confirmation, preventing seller withholding issues that occur on individual third-party transactions.
Bilingual Support
English/Chinese speaking agents ensure precise communication with sellers, eliminating language barrier disputes.
Historical Precedent
Established sellers maintain 4.8+ ratings partly because repeated violations lead to store suspension on SuperBuy.
Real Arbitration Scenario
A November 2023 case showed SuperBuy's mediation efficiency: when a buyer received non-LJR AJ4s despite explicit notes, the platform secured a full refund within 72 hours after verifying QC photos vs. seller stock images. The seller's account was flagged for additional monitoring.
While no marketplace eliminates all risk, SuperBuy's structured arbitration tilts the balance toward buyers through systematic documentation and financial leverage over sellers. Users maintain control throughout the dispute timeline - a critical advantage over direct purchases where chargebacks represent the only recourse.
Whenever quality discrepancies arise, initiate arbitration via "My Orders" → "Dispute" and let the mediation workflow protect your investment.