When seeking a refund on HubBuyCN, organized evidence is your most powerful tool. Properly documenting all dispute communication can significantly increase the success rate of your claim. This guide outlines a systematic approach to creating compelling proof.
The Core Evidence Trio
For a watertight case, focus on maintaining these three key elements in a dedicated spreadsheet or document:
- Screenshots:
- Timestamps:
- Correspondence Logs:
- Timestamps:
Step-by-Step Recording Process
1. Create a Master Spreadsheet
Start a new spreadsheet with the following columns: Date, Time (Platform Timezone), Event/Interaction Type, Parties Involved, Summary of Content, Screenshot Filename/Link, Platform Reference (Order #, Ticket ID).
2. Methodically Capture Screenshots
Capture full-page screenshots that include:
- The original product listing with promises, specs, and price.
- Your order confirmation and payment details.
- All messages with the seller or HubBuyCN support. Ensure the usernames and the platform's timestamp
- Photos/videos of the received item that show defects or discrepancies.
2024-05-20_Defect_Photo_Order12345.jpg).
3. Log Every Interaction Immediately
After any message, email, or call, immediately update your spreadsheet. Record the exact time, the channel used (e.g., "HubBuyCN In-App Chat"), and a neutral, factual summary
4. Secure Timestamps
Rely on the platform's native timestamps within chat logs and emails. These are harder to dispute. In your log, note any timezone differences. Screenshot the official order status page which shows key dates (order date, estimated delivery, actual delivery).
Pro Tips for Maximum Effectiveness
- Be Factual & Unemotional:
- Never Delete Communication:
- Use Cloud Backup:
- Submit in an Organized Package:
- Never Delete Communication:
Why This Method Works
Presenting HubBuyCN's dispute resolution team with a chronological, easily verifiable, and comprehensive document
By investing time in meticulous record-keeping from the moment an issue arises, you build the strongest possible proof to support your refund claim.